FREQUENTLY ASKED QUESTIONS

Here are some quick answers to our most commonly asked questions.

INVITATIONS

Invitation design proofs are sent via email within 1-2 business days from purchase. All weekend orders (orders placed Friday through Sunday) will have proofs sent Monday. Please be sure to use a valid email address when checking out so we can easily contact you!

Absolutely! All of our invitation designs are easy to print at home, online or at a photo or office supply store. You'll purchase the design, we'll personalize it for you, and once you approve it, the final files will be emailed to you and you can print as many as you'd like.

We recommend using a thicker, heavier weight white cardstock for best results. You can also print on photo paper if desired.

You can add our print services to any invitation via the dropdown on the product page. Even better, all print orders ship FREE! Just be sure your shipping address is correct at checkout.

Printing services are currently a 2-3 business day turnaround after design approval. Shipping varies based on location, but generally takes an additional 2-4 business days. All invitation orders are shipped via FedEx.

We currently print on 110 Smooth Ultra White cardstock. If you are interested in alternate paper types, please contact us for pricing & details.

SNAPCHAT GEOFILTERS

  • - Add "Geofilter" option at checkout (Guest of Honor's name will be used. If you'd like alternate text, please contact us. Not all requests can be accommodated, but we do our best!
  • - Receive a proof with your purchase.
  • - Once geofilter is approved, you'll receive the final .png file via email.

Now that you've received your geofilter, you must go to Snapchat's website to upload and finish the process!

Yes. Snapchat does require additional fees to upload & use your geofilter. Designtwentyfive has no control over these fees, and fees will vary. Fees are determined through Snapchat given your event date, time, and location geofence. For more details, visit their website.

  • - Snapchat may take a couple days to approve geofilters. Please keep that in mind when ordering.
  • - No full names, hashtags or any other contact information may be included in geofilters.
  • - Geofilters are only available in the UK, US, Canada, Australia & Saudi Arabia.

Due to the digital nature of Snapchat geofilters, refunds & cancellations won't be issued once work has started on your filter.

I guarantee that the file will be accepted by Snapchat or your money back (must provide proof of refusal for refund). If you run into any issues when uploading to Snapchat, please contact us and reference your order number. We'd be happy to help!

DISCOUNT CODES

  • We do! While we do offer our best prices on all our products, we love a good discount just as much as the next person! So if you like saving money, sign up for our VIP List to save 10% off your first purchase.

We do offer free shipping on US orders over $100. Free shipping covers the standard shipping option (USPS First Class - or Priority if weight requires - OR UPS Ground). If you are in need of expedited shipping, the free shipping offer won't be applicable. Free shipping cannot be combined with other discounts.